The Cingulo subscription is provided via Apple or via Google. Thus, payment methods and charges are managed exclusively by Apple and Google, which means that Cingulo does not store any banking data of its users. For instance, even access to the credit card data of its subscribers is not provided to Cingulo.
If you are having any problems with your payment method, it needs to be resolved directly with Apple or Google. Consult the links below for assistance:
- If you use Apple's iOS:
https://support.apple.com/en-us/108095 - If you use Google's Android:
https://support.google.com/googleplay/answer/1267137?hl=en-US